📦 RETURN & REFUND POLICY

Return & Refund Policy

At HadafExpress, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition you received it.

• The item must be in its original packaging.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Final sale items

• Gift cards

• Personal care items (for hygiene reasons)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method.

• Please allow 5–10 business days for the refund to appear.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos